Sunday Riley is a skin care brand located in the US that produces quality skin care products for different skin issues.
The brand’s products are always tested before they are released to the market for the consumers.
|Revenue||US$50 Million to $100 (estimated)|
|Customer Service||[email protected]|
Sunday Riley is a skin care brand that was founded in 2009. The brand is named after its founder Sunday Riley and it aims at providing the best skin solutions for all skin types.
They believe everyone can change how they feel about their skin, if they use the best quality products for visible and fast results.
The brand uses advanced and clinically proven substances that have been mixed with balancing botanicals, for non-irritating, fast-acting formulas. They purchase a good majority of their products from U.S., Japan, Germany, U.K., France, and Italy.
All ingredients are always tested to ensure safety and avoid irritating substances that can cause skin allergic reactions. All of their products are made in small quantities at a time because priority is given to quality.
The brand prides itself in producing clean formulas and they are always looking for new means to make their products better. Right up to storage, the brand takes good care of all its products and safeguards them all properly.
They go for natural products like flower, plant extracts and oils, instead of artificial fragrances.
Rather than using mineral oil and sulfate cleansers, the company chooses to go for gentle and highly effective alternatives. Natural products soothe the skin best with no irritants.
Partners with Sephora, another leading brand that is known worldwide. Sephora sells products made by Sunday Riley in their stores.
Sunday Riley focuses on manufacturing products that can help in making the skin glow.
They want customers to feel young and fresh at all times. The brand has different categories of products ranging from; cleansers, exfoliators, moisturizers, oils, and toners.
Help to keep the skin clean and void of bacteria. A clean skin aids in making the skin glow and sparkle.
Some of their cleansers include:
- Blue moon – clean rinse cleansing bam which is currently sold out
- Ceramic slip cleanser
Exfoliating the skin is one skin care routine that opens the pores due to deep cleansing and the removal of dead cells. Sunday Riley has a couple of skin exfoliators in the market; some of which include:
- Acid appeal kit – Vol. 1 and Vol. 2
- Tidal – Brightening enzyme water cream
- Good deeds – Glycolic acid treatment
- Good deeds – Lactic acid treatment
Probably one of the most important parts of any skin routine; skin treatments make the skin glow effortlessly and treats all skin related issues like acne, wrinkles and aging. Some of the products under this category include:
- Superstars kit, Vol. 1. (This product is available just online)
- Good genes (Lactic Acid Treatment)
- A+ – High dose retinoid serum
- Luna – Night sleeping oil
- CEO glow – Vitamin C and Tumeric face oil
What is the better way of having the skin hydrated without making use of moisturizers? Skin moisturizers aid in relieving the skin from any breakouts.
It also makes the skin look and feel hydrated while improving the overall skin texture. Some of the products under this category include:
- Acid appeal kit – Vol.1
- Ice ceramide moisturizing cream
- Ultimate vault collection – 2019 Edition Vol.1
- E.O. – Vitamin C Rich Hydration Cream
Having good rubbing oil that soothes the skin is important. The Sunday Riley brand has oils for all skin types. Some of their oils include:
- Luna – Sleeping Night Oil
- F.O – Clarifying Acne Treatment
- Space Race – helps to fight acne, equally an oil & pores kit
- Power Couple – Total Transformation
Checkout First Aid Beauty
Skin toners help to brighten one’s color and make the skin to look really soft, smooth and fresh.
Mattifying Melting Water-Gel Toner
Sunburns can sometimes give some dark patches beneath the eye lids which make the eye area appear darker than the entire facial complexion. This can quickly be corrected using Sunday Riley’s Auto Correct Eye Cream.
Sunday Riley has another category of products known as Gifts. This category of products has:
Gift products under $50
The products in this category of the brand’s product include:
- Starter kit Vol. 1
- Multivitamins – C.E.O Vitamin C Serum and luna
- Slumber Party – Deep sleep pillow spray
Gift products under $150
This category has a couple of products including:
Superstars Kit – Vol.1 which is available only online
Pro Vitamin Kit – Vol. 1
Retinot & Repeat Kit – Vol. 1
The ultimate vault
Deep cleansing kit that completely transforms the skin and makes it grow incredibly. It is a kit that contains some of the brand’s exquisite products.
The company has a couple of best-selling products from each of their product categories and collections. Some of their best selling products include:
- Tidal – Brightening Enzyme Water crear
- Luna – Sleeping night oil
Journeys can be super exhausting, but feeling fresh and smelling good throughout the journey helps in relieving the feeling and Sunday Riley got you covered.
Some of the products under this category include:
- Flash Fix – Good genes and Ceramic Slip Kit
- Micronutrient – Vitamin C Ornament oil
- Mini Power Couple – Holiday Kit
- Mini Retinol + Repeat
I bet you will agree with me that nothing beats the feeling of getting a good deserving rest. And Sunday Ridley’s Slumber Party Sleep Spray has you set in that mood when you spray some on your pillow.
Where to find the brand’s products
Apart from getting the product from Sephora, the company’s product can be gotten from other stores like; Dermstore, and cult beauty.
The brand offers free shipping for all products above $50
Orders and billing
How to confirm an order has been placed?
A confirmation email with a tracking number is usually emailed to the customer when the product has been shipped. Customers who do not receive the mail within 24 hours should reach out to the customer service via the email address [email protected]
The company accepts the following method of payment; visa, Mastercard, American Express and Amazon Pay. Charges are deducted only when there is an order confirmation.
How to update billing/ shipping info?
Customers should try to get a sundayriley.com account, and sign up in order to receive a 10% discount on their first order. The account will help customers to keep a track on their orders.
Units to order
The brand allows just 10 units per item to be purchased for over 3 months. This is to prevent customers from re-selling their products without any authorization.
Any customer who takes an exception to this policy can contact the brand at [email protected] to illuminate the reason why they need such a huge order.
Cancel an order
Just the brand can has the right to cancel an order and refunds are made for all orders that are cancelled.
Placing bulk orders
For any wholesale inquiries, customers can reach out to [email protected]
What happens if a product gets missing
Any customer, who considers to returning or exchanging a purchased product, should send an email immediately to [email protected] . When the email is received, the company will carry out a series of inquiries and look for a means of getting pack the package.
The entire process takes a minimum of 48 hours for the company to analyze and start processing for refunds.
Packages that cannot be recovered will be filed for claims to the brand’s shipper. Either full or partial refunds will be given to customers for orders approved by the company’s shipper. The processing time may take some time.
If the shipper concludes the product did arrive, the company cannot do any other shipping replacements. If that is the case and the customer still wants to resend, then reach out to the customer service for them to evaluate the reshipping request.
Damages and exchanges
Customers should always ensure that all products are well inspected when they arrive for any damages. If there is any damage to the item, keep the box, including the packing materials and items inside.
Customers can always reach out to [email protected] when the product comes damaged. They must include their order number and photos of all damaged items, so their team can evaluate the claim. After evaluation, they will take the necessary steps find a satisfactory solution.
How to reach the company’s customer service
- The company works on weekdays from 9am to 6pm.
- Customers can equally reach them via their email [email protected]
- Or call them through the number (713) 432-1392 (Mon- Fri, 9am- 6pm).
For any order that the customer wants to change or cancel, they should reach out immediately to the company. That way the order can be changed or cancelled before it leaves the warehouse. But once it has already been shipped, nothing can be done about it.
Sunday Riley as of now does its shipping just in the United States but they are currently working on doing international shipping. The company does its shipping on weekdays apart from major holidays. Here are the brand’s available shipping options:
For shipping to other places like; Alaska, Hawaii, U.S. Territories or APO/ AFO addresses; it can take up to 21 business days before the order can arrive.
Sunday Riley is one of the best skin care brand that is found out there. The brand gives a lot of priority to its clients and makes sure to satisfy all their needs. The company at the moment does its shipping only within the US. The brand is quite vigilant when it comes to selling out orders in bulk.