Guerlain

Guerlain is a beauty brand that was founded in 1828 by Pierre – Francois Guerlain. The brand has been creating magical products for almost two centuries now.

For 190 years now, Guerlain has been totally in love with everything that has to do with beauty.

IndustryBeauty Industry
Founded1828 In Paris, France
Founder Monsieur Pierre-François-Pascal Guerlain
ProductsPerfumes
Cosmetics
Skin care
Hair care
Customer Service1 (855) 424-6242
Websitewww.guerlain.com

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History

The brand is about everything that is daring and creative and some people like; La Petite Robe Noire, L’homme Idéal, Terracotta, Météorites, Orchidée Impériale and Abeille Royale can all testify to that.

Pierre – Francois Guerlain came up with the famous Eau de Cologne Impérialem for Empress Eugénie to congratulate her union to Emperor Napoleon the III.

guerlain logo

The cologne bottle was decorated with Empire bees and it marked the beginning of great changes in the brand. These changes could be seen in terms of the company symbol, designs and decorating of the brand’s bottles.

The brand does most of its production in France and it is a tradition which started in 1829. Production is done at two sites; Orphin which deals with fragrance and chartres which deals with skin care and make-up.

The House’s Perfume is being headed by Thierry Wasser who is actually the fifth generation of the brand’s perfumers.

Thierry spends most of his time travelling round the world in search of raw ingredients and process it to what they have today.

The makeup section of the brand is headed by Maestro Oliver Echaudemaison whose gifted hands create irresistible make-up products.

These makeup products totally transform and reveal the beauty of women. Since the year 2000, Maestro has been producing back to back “must have” products.

The skin care section of the brand is headed by Doctor Frédéric Bonté who with other skin care members who carry out intensive research and create the best skin care products.

Brands

Sephora sells Guerlain beauty products as a result of a signed deal with the brand Sephora, a couple their products are being sold in their stores.

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Products

Guerlain has several beauty products in the market; makeup, skin care, fragrance and exclusive collections.

Exclusive collections

Guerlain Exclusive collections

These are very rare products being produced by the brand. The fragrance is unique and rare but extremely beautiful. The uniqueness is due to the rare formulas used to create them.

Guerlain Exclusive collections1

Guerlain’s exclusive collections are sold in their online store alongside their Parisian boutiques and other exclusive point of sale owned by the brand.

Some of their exclusive collection of perfumes includes:

Guerlain Exclusive collections2

  • Parisiennes
  • Petit guerlain
  • The 68 collection
  • Exceptional creations

Fragrances

Guerlain has perfumes of different fragrances for both men and women. Most of their perfumes have a historical inspiration.

The fragrances are top notch and long lasting, one will not go unnoticed when wearing one of their perfumes.

Women’s fragrance

Guerlain Women’s fragrance

Exotic fragrance is what the female collection of Guerlain’s product is. It leaves every customer feeling super amazing and fresh throughout the day.

Not only do they make customers feel fresh but every user definitely feels the class with this collection. Some of the women’s fragrance products include:

Idylle

Idylle

This perfume was introduced in 2009 and was created by Thierry Wasser, the great Guerlain House Perfumer. Its light and airy feel leaves every user with a smile and memory.

Insolence

Guerlain Insolence

The fragrance that brings about the glow and spark in female customers. This amazing perfume was launched in 2006. Wear insolence today and smile more.

Jardins De Bagatelle

Guerlain Jardins De Bagatelle

Inspired by The count of Artois agreement to the challenge of building a small chateau within 14 days popularly known as Folly and its irresistible beauty.

Jean-Paul Guerlain introduced this perfume in 1983 after envisioning the garden as the irresistible melody of a natural woman.

Men’s fragrance

Guerlain Men’s fragrance

Making a good impression by smelling nice at all times is how a Guerlain man should be and reason why the brand has an all men collection.

The different perfumes and fragrances definitely do make a lasting impression. Here are a couple of the Guerlain men fragrances:

Guerlain Homme

Guerlain Homme

This perfume encourages every man to embrace their masculinity and have the freedom to just be themselves.

The Guerlain Homme is a fearless man who is ready to go at any length to achieve his vision with a fresh smell and fresh body.

L’instant de Guerlain for Men

L’instant de Guerlain for Men

Introduced in 2004, this brand talks about that one moment than can totally transform a man’s life completely.

It is all about a man with irresistible aura, a confident and daring man who handles all his business

Vétiver

Vétiver

Introduced in 1959, it is actually one of the very first fragances created by Jean-Paul Guerlain and it signifies; freshness, and warmth. Apart from that, it also represents harmony and disorder.

Makeup

Guerlain makeup

Guerlain has a makeup section of the brand that produces several products for the; face, eyes, lips, nails, and body.

The makeup section also has sun care products, accessories, makeup icons, and their collection.

Face

Guerlain face makeup

Guerlain has several facial makeup products that enhance the natural beauty of the users. For facial products, the brand has some of the following products.

  • Blushes
  • Powders
  • Concealers
  • Foundations
  • Tinted care
  • Makeup bases

Eyes

Guerlain eyes makeup

Guerlain has all long-lasting products that can make the eyes popping and make the facial makeup dazzle more. Some of their eye products include:

  • Eye shadow base
  • Eye shadow
  • Mascara
  • Pencils
  • Eye liners

Lips

Guerain lips makeup

Facial makeup can never be complete without the lips giving out that magical glow and Guerlain’s facial lip products has all you need. Here are some of their facial lip products.

  • Lip stick base
  • Lip sticks
  • Lip liners
  • Lip gloss

Nails

Guerlain nails

Purely brings out the feminine look each woman desires especially after following the three-step ritual to get the flawless nails which lasts for days. The nail products Guerlain has includes:

  • La petite robe noir – Deliciously shiny nail color
  • La petite robe noir – Protective long lasting base coat

Body

guerlain Body

Having a flawless body is what Guerlain body products aims at. They have some super amazing products for the body like:

Terracotta Jolie Jambes – flawless legs

Terracotta Sunless – Heavenly Bronzing Mist

Sun care

Guerlain Sun care

Protecting the face from harsh rays of the sun that can lead to sun burns and other allergic reactions is what Guerlain’s sun care is all about.

They also aid in keeping the makeup lit even when the sun is shining.

Terracotta Sun – Sun Protection – compact foundation

Terracotta – Sun Protect

Accessories

Guerlain accessories

Makeup can never be complete without the makeup accessories that help in creating that look in the first place.

Guerlain has a couple of makeup products that can be used to create that magical look.

L’essentiel – Retractable Foundation Brush

The Foundation Brush – For easy application

Guerlain Makeup Icons

Guerlain Makeup Icons

Guerlain has a couple of makeup icon products that always sell or most preferred by customers. Some of the iconic products include:

  • Kiss Kiss
  • Lip Stick Day
  • Parure Gold
  • Rouge G

Skin care

Guerlain Skin care

Guerlain prides itself in producing absolutely the best skin care products that can make the skin glow, smooth, and soft. Some of their skin care products are:

  • Beauty skin cleansers
  • Cleansers and makeup
  • Age defying
  • Moisturizer and radiance

Collection

Guerlain Collection

Guerlain has different collection of skin care products for different skin issues like; dry skin, ageing, and other skin issues.

Some of their collection of products includes:

  • Abeille Royale
  • Blanc de Perle
  • Super Aqua-Sérum
  • Orchidée Impériale

Guerlain Skincare Icons

Guerlain Skincare Icons

Guerlain skincare has a couple of iconic products that people really love. Here are their skincare iconic products:

  • Abeille Royale
  • Super Aqua-Sérum
  • Orchidée Impériale

Other Brands:

Becca

NuFace

First Aid Beauty

Peter Thomas Roth

Sunday Riley

Lilly Lashes

Careers

The company is always in need of talented people with strong entrepreneurial skills, personalities and spirits who can handle the brand’s sensitive products.

The vacant jobs are always posted on the company’s website including all necessary details.

Samples

Guerlain offers 3 samples for customers to have an experience of how their various products are in terms of makeup, skin care and fragrance. Which of course is till the stock lasts.

Where to buy Guerlain

The brands products can be found in Sephora outlets. The brand has 44 points of sale next to Paris. Their products can equally be found in; boutiques, spas, and partner stores.

Coupons/promos

Guerlain does promotions from time to time which is usually announced by via their newsletters once the customers subscribes.

Orders

The brand works from Monday to Saturdays from 10am to 7pm and on Sundays 11:30am to 7pm.  The time of work varies according to their different stores and locations.

Guerlain products are sold to customers through the company website. Most products are sold strictly for customer personal use void of any business links.

The company does not accept orders that last more than 5 minutes with same reference.

Anyone who places an order needs to be of age and must have the legal authority to be credit card owners or gift vouchers.

There is a particular procedure to go through in order to process and place the order online

How to know if the order has been placed

Customers always receive confirmation mails once their orders have been placed. A mail which equally contains the tracking number will be sent to the customer’s email address.

Once the order has been successfully placed, it can no longer be modified or cancelled the company.

Tracking is effective just when the customer clicks on track in the order confirmation email.

Creating an account under the brand helps you to easily look up for any info concerning the order.

Shipping

Guerlain does shipments to the following countries. All shipments are done on weekdays except public holidays, thus all orders placed over the weekend are processed and shipped from Monday.

The brand uses Colissimo or Chronopost for all their shipments and the delivery time strictly depends on the delivery service the customer chooses.

Shipping company Shipping type Delivery time Cost
Colissimo Standard 2 – 5 business days
Chronopost Express  1 – 2 business days 11 Euros

PS: Customers can choose home delivery by providing their billing address . The delivery address can as well be modified but it should be done earlier from when the order was placed.

Return and Exchanges

Customers can return products which they do not want within 14 days from the day the product was received. There are some conditions which come with any returns that have to be made.

The returned product should not have used and should be how it was delivered. For health reasons; unsealed, opened or used products cannot be returned or accepted by the company.

Returning an item

To return a product, the customer has to feel the return slip that arrives on the delivery slip. Products to be returned have to be specified on the form and resent to the company.

Customers can as well choose to write a letter or statement explaining why they are returning the product.

How the return letter should be addressed

Guerlain Return Services Address: ZI Les Jardins d’Entreprises – 4 avenue Gustave Eiffel – BP 10082 – 28000 Chartres:

I hereby notify you of my withdrawal from the contract for the sale of the product (s) above below:


Ordered date:

Order  number:
Reason for return:

Customer name:

Customer address:
Signature:

PS: the unopened and unused product should be returned in their original package alongside a completed return slip to the company. The product can equally be mailed to this address.
Guerlain Returns Services – ZI Les Jardins d’Entreprises – 4 avenue Gustave Eiffel – BP 10082 – 28000 Chartres.

Customers who wish to return or exchange the product are the ones who cover all the expenses. The company further states that failure to comply to the return policies risks no refunds.

The products can also be returned directly to some of Guerlain Parisian Boutiques within a month from the day the package was received. Customers will have to present their receipt and return slip at the stores.

The stores which accept returns are:  La Maison Guerlain 68 Champs-Élysées, Sèvres, Passy, ​​Haussmann, Francs-Bourgeois, Vendôme and Beaugrenelle.

PS: customers can either choose to exchange the products, or get a refund. All refunds are made 14 days from when the company receives and examines the products.

Customers can contact the company Customer service department for all their inquiries through one of the following means:

• via their contact form for computer or mobile ,
• by phone: 01 41 27 32 16 (cost of local communication), Monday to Friday, 9 am to 6 pm,
• by mail: Guerlain – Customer Relations Department – 125, rue du Président Wilson – 92300 Levallois-Perret.

Customers should contact the customer service should in case their products get missing via computer or mobile form. They should use same procedure should in case the product gets damaged, so refunds or exchange can be discussed.

Summary

Guerlain is a brand that prides itself in producing amazing and luxurious beauty products. They have makeup, skin care and different fragrances in the beauty market.

The brand has been in existence for about 190 years now and has constantly produced just the best products.

Guerlain’s products are super effective and their skin care products really hydrate the skin and make it glow when used for some time.

The brand mostly ships within Europe and has any point of sales and boutiques where customers can find their products.

The company accepts returns and exchanges just for unused items. Orders cannot be cancelled or modified once an order confirmation email has been sent to the customer. They provide standard and express delivery for all their clients.

Customers must fill the refund contract before the refunds or exchanges can be processed. Refunds can only be made when the brand after the company’s analysis.

Their customer service department is open to all who have any inquiries and they usually work on weekdays from 9am till about 7pm.

The customer service department handles all of customer’s doubts and makes sure they are fully satisfied.